HiddenJack Casino Terms and Conditions

Welcome to HiddenJack Casino. These Terms and Conditions govern your access to and use of our website, products, and services available at www.hiddenjack.com. By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.

1. General Provisions

At Hidden Jack, we operate under a licence issued in Costa Rica and have been providing online gaming services since 2024. Our platform is intended for players in the Netherlands, the United Kingdom, and France, among other permitted markets. We reserve the right to restrict access to our services in jurisdictions where online gambling is prohibited or restricted by local law.

By using HiddenJack Casino online, you represent and warrant that:

You are at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
You are accessing our services from a jurisdiction where online gambling is legally permitted
You are acting on your own behalf and not as an agent for any third party
All information you provide to us is accurate, complete, and up to date
You are not a resident of any jurisdiction we have explicitly excluded from our services

2. Account Registration and Verification

To access the full range of features at Hidden Jack Casino, you must create a player account. We require that you provide truthful and verifiable personal information during registration. Each player may only hold one account on our platform — duplicate or multiple accounts are strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of any balances.

As part of our Know Your Customer (KYC) procedures, we may request identity verification documents at any time. These may include but are not limited to a government-issued photo ID, proof of address, and proof of payment method. We reserve the right to withhold withdrawals until verification is successfully completed. The HiddenJack Casino login process is secured, and you are responsible for maintaining the confidentiality of your credentials. Please report any unauthorised access to [email protected] immediately.

3. Deposits and Withdrawals

3.1 Deposit Terms

At HiddenJack, we support a wide range of payment methods to ensure convenient and secure transactions. Accepted deposit methods include MasterCard, Visa, Maestro, Bank Transfer, Noda, and CoinsPaid. We also accept a variety of cryptocurrencies, including BTC, BCH, ETH, LTC, DOGE, and USDT. The minimum deposit amount is €20 or an equivalent in your chosen currency.

We support the following currencies on our platform: EUR, USD, CAD, AUD, NOK, GBP, PLN, NZD, JPY, BRL, and ZAR, alongside the cryptocurrencies listed above. Currency conversion rates may apply depending on your selected payment method.

3.2 Withdrawal Terms

At Hidden Jack, we process withdrawal requests using MasterCard, Visa, and CoinsPaid. The minimum withdrawal amount is €20 or an equivalent. Our standard withdrawal processing time ranges from 15 minutes to 72 hours, depending on the selected method, whether it is your first cashout, and whether the deposit and withdrawal methods differ.

The following withdrawal limits apply to all player accounts at HiddenJack Casino:

Maximum withdrawal per day: €4,000 (or equivalent in AUD, CAD, NZD, or USD)
Maximum withdrawal per week: €10,000 (or equivalent)
Maximum withdrawal per month: €30,000 (or equivalent)
If your total winnings exceed €30,000, we reserve the right to divide the payout into monthly instalments of up to €30,000 until the full amount is disbursed
Exceptions to these limits may be granted at our sole discretion for players with a higher VIP status

A refund request will only be considered if submitted within 24 hours of the relevant transaction. If a player alleges that another individual has accessed their account without authorisation, a claim must be filed within 30 calendar days of the alleged incident.

4. Bonuses and Promotions

We are pleased to offer our new players a generous welcome package at Hidden Jack Casino. Our Welcome Bonus comprises five separate deposit bonuses totalling up to €5,000 plus 500 Free Spins across selected BGaming titles. Each bonus has its own minimum deposit requirement of €20 and applies to specific games as defined in the individual promotion terms.

In addition to the welcome package, HiddenJack Casino offers a range of ongoing promotions, including:

Tuesday Free Spins — up to 150 FS on every deposit made on Tuesdays
High Roller Bonus — 50% up to €2,500, available with a specific promo code
Weekend Reload — an additional 50% up to €500 on weekend deposits
Birthday Bonus — 100% up to €300 plus 30 Free Spins on your birthday

All bonus offers are subject to wagering requirements and other conditions outlined in the specific promotion terms. We reserve the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Bonuses may not be combined unless explicitly stated. If you use a Hidden Jack bonus code or claim a Hidden Jack no deposit bonus, the specific terms attached to that promotion will apply in addition to these general Terms and Conditions.

5. Loyalty Programme

Our Hidden Jack Casino loyalty programme features 176 levels, rewarding players for their continued activity on the platform. Players accumulate comp points through gameplay — one comp point is earned for every €25 wagered on slots and every €200 wagered on live games. Prizes within the loyalty programme are awarded in the form of free spins. The rate at which comp points are converted and the conditions under which rewards are issued may be updated at our discretion.

6. Responsible Gaming

At HiddenJack, we are committed to promoting responsible gambling and ensuring that gaming remains an enjoyable and controlled activity for all of our players. We provide a suite of responsible gaming tools, including deposit limits, session time limits, loss limits, self-exclusion, and cool-off periods. We encourage all players to make use of these tools if they feel their gambling habits are becoming problematic.

If you believe you or someone you know may be experiencing gambling-related harm, we urge you to seek assistance from professional support organisations available in your country. We may also intervene and impose account restrictions if we identify signs of problem gambling behaviour.

7. Game Availability and Fairness

HiddenJack Casino online offers a library of over 5,000 games, including slots, live dealer games, table games, crash games, bingo, keno, and more. Our content is provided by leading software suppliers including Pragmatic Play, Evolution, NetEnt, Play'n GO, Yggdrasil, Quickspin, Hacksaw, NoLimit City, and many others. We strive to ensure that all games are available continuously, though temporary interruptions may occur due to maintenance or technical issues.

All games available on our platform use certified random number generator (RNG) technology or regulated live dealing procedures to ensure fair and unpredictable outcomes. We do not guarantee winnings and accept no liability for any loss incurred during gameplay.

8. Prohibited Activities

We strictly prohibit the following activities on our platform:

Fraudulent activity, including chargebacks and payment fraud
Using software tools, bots, or scripts to gain an unfair advantage
Collusion with other players during any game or tournament
Creating multiple accounts or using another person's account
Abusing bonuses or exploiting promotional loopholes
Any activity that violates applicable laws or regulations

We reserve the right to suspend or permanently close any account found to be involved in prohibited activities, and to withhold any associated funds pending investigation.

9. Limitation of Liability

To the fullest extent permitted by law, Hidden Jack Casino shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our services. We do not guarantee uninterrupted access to the platform and accept no responsibility for losses resulting from technical failures, connectivity issues, or force majeure events.

10. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any material changes will be communicated to registered players via email or through a notice on the HiddenJack platform. Continued use of our services following any update constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions regarding these Terms and Conditions or any aspect of our services, our customer support team is available 24/7 via live chat on our website or by email at [email protected]. We are always ready to assist you and ensure your experience at Hidden Jack Casino is safe, fair, and enjoyable.