HiddenJack Casino Cookies Policy

At HiddenJack Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them at www.hiddenjack.com, and what choices you have regarding their use. By continuing to browse our platform, you agree to our use of cookies as described in this document. We encourage you to read this policy carefully to understand your rights and our obligations.

What Are Cookies?

Cookies are small text files that are placed on your device — whether a computer, smartphone, or tablet — when you visit a website. At HiddenJack, we use cookies to recognise your device, remember your preferences, and deliver a more personalised experience. Cookies help us understand how players interact with our platform so we can continually improve the quality of our services, from our 5,000+ slot machines to our live dealer tables powered by Evolution and Pragmatic Play Live.

Cookies can be either "session cookies," which are temporary and expire when you close your browser, or "persistent cookies," which remain on your device for a set period of time. We use both types across our platform to ensure you get the best possible experience when you visit the Hidden Jack online casino.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. Without them, certain features — such as your Hidden Jack casino login, account access, and secure payment processing — would not function correctly. We cannot disable these cookies as they are fundamental to the services we provide. They enable core functionality, including:

Maintaining your session while you are logged in to your HiddenJack account
Ensuring secure transactions when you deposit or withdraw funds
Enabling access to your account balance, bonuses, and loyalty programme progress
Supporting our 24/7 live chat customer support functionality

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our website. This helps us understand which pages are visited most often, how players navigate through our platform, and where any technical issues might occur. The data collected by these cookies is aggregated and anonymous — it does not identify you personally. At HiddenJack, we use this information to improve our website and ensure that features like the HiddenJack app and mobile gaming work smoothly across all devices.

Functional Cookies

Functional cookies allow our website to remember choices you make, such as your preferred language (English, Dutch, or French), your currency selection from our supported options including EUR, GBP, USD, BTC, and ETH, and other personalised settings. At Hidden Jack Casino, we use these cookies to provide you with a more tailored experience every time you return to our platform.

Marketing and Targeting Cookies

We, and our trusted third-party partners, may use marketing cookies to deliver relevant promotional content to you. This includes information about our welcome bonuses, such as our €5,000 + 500 Free Spins welcome package, Tuesday Free Spins promotions, Weekend Reload bonuses, and other offers available at HiddenJack Casino. These cookies track your browsing activity across websites to show you advertising that is more relevant to your interests. You may opt out of these cookies at any time using our cookie preference settings.

Third-Party Cookies

Some cookies on our website are set by third-party service providers we work with, including game providers such as BGaming, Yggdrasil, Pragmatic Play, NetEnt, Play'n GO, and others. These providers may use their own cookies to track game performance and player activity within their software. We do not control these third-party cookies and recommend that you review the privacy policies of these providers separately. Our HiddenJack platform also integrates with payment partners such as MasterCard, Visa, and CoinsPaid, which may place their own tracking technologies on your device during transactions.

How We Use Cookie Data

The information we collect through cookies at Hidden Jack Casino is used exclusively to improve and personalise our services. Specifically, we use cookie data to:

Ensure the security and integrity of your HiddenJack login and account session
Remember your preferences, so you don't need to re-enter settings on each visit
Analyse traffic patterns and usage behaviour to enhance our platform
Deliver personalised bonus offers and promotions relevant to your activity
Support our loyalty programme, which features 176 levels of rewards
Monitor and improve the performance of our 550+ live casino games
Detect and prevent fraudulent activity or unauthorised access to your account

Managing Your Cookie Preferences

We respect your right to control how your data is used. At HiddenJack Casino, you can manage your cookie preferences in several ways. When you first visit our website, a cookie consent banner will appear, giving you the opportunity to accept all cookies or customise your preferences by category. You can update your choices at any time by accessing our cookie settings in the website footer.

In addition, most modern web browsers allow you to control cookies directly through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being placed on your device. Please note that if you choose to disable certain cookies — particularly strictly necessary ones — some features of our platform may not function as intended, including the Hidden Jack casino login process and payment functionality.

Browser Cookie Controls

Below are links to cookie management guidance for popular browsers. We recommend visiting the relevant help page for your browser:

Google Chrome – Settings > Privacy and Security > Cookies
Mozilla Firefox – Options > Privacy & Security
Safari – Preferences > Privacy
Microsoft Edge – Settings > Cookies and Site Permissions

Cookies and Your Privacy

Our use of cookies is closely connected to our broader commitment to privacy and data protection. At Hidden Jack, we process all personal data collected through cookies in accordance with applicable data protection laws and our Privacy Policy. We do not sell your personal data to third parties, and any data collected through cookies is used solely to operate and improve our services at www.hiddenjack.com.

If you have questions about how we handle your data, or wish to exercise any of your data rights, you are welcome to contact our support team. We are available 24/7 via live chat or by email at [email protected]. Our team will be happy to assist you with any concerns relating to cookies or privacy.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a prominent notice on our website or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information at HiddenJack Casino. Your continued use of our platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Cookies Policy or our use of cookies at HiddenJack Casino Online, please do not hesitate to reach out to us. You can contact our dedicated support team at any time:

Email: [email protected]
Live Chat: Available 24/7 directly on our website at www.hiddenjack.com

We are committed to responding to all enquiries promptly and ensuring that your experience at Hidden Jack Casino remains safe, transparent, and enjoyable.